Slideshow
Frequently asked questions
What types of products does Second Things Co offer?
At Second Things Co, we offer a diverse range of products, including clothing, electronics, and more. We proudly feature items from original designers, as well as high-quality 1:1 items, ensuring that we meet the unique needs and preferences of our customers in Trinidad and Tobago.
How can I place an order on Second Things Co?
To place an order at Second Things Co, simply browse our online store, add items to your cart, and proceed to checkout where you can enter your shipping information and payment details.
Do you offer free shipping?
Yes, we offer free international shipping on all orders. However, please note that a local shipping fee of USD7.37 (or TTD50) will be applied to each order.
When will my order arrive?
Orders typically arrive within 4–7 business days. Shipping time is estimated and does not include processing time or customs clearance, which may cause delays. We strive to deliver as close as possible to the expected delivery date, but external factors may affect the timing.
Can I track my order?
Currently, we do not offer order tracking. However, we will provide regular updates via email or WhatsApp.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and bank transfers. If you wish to pay via bank transfer or deposit, please contact us directly to place your order. All transactions are processed securely.
Can I make changes to my order after it's placed?
Once an order is placed and payment is made, we begin processing it on the next business day. If you need to make any changes, please contact us immediately, and we will do our best to accommodate your request.
Do you offer personal shopping for designer items not listed on your website?
Yes, we offer personal shopping services for designer items that may not be listed on our website. If you're looking for a specific designer piece from brick-and-mortar stores, simply contact us with your request, and we will do our best to source it for you. Our team will work with you to find the perfect item and provide a seamless shopping experience.
Can I cancel my order after it has been placed?
Orders may only be cancelled before processing begins. Once an order has been confirmed and processing has started, cancellations are not permitted. For special orders or items not regularly kept in stock, cancellation is strictly not allowed after the order is placed. If a cancellation is approved under exceptional circumstances, a restocking fee of up to 40% of the total invoice amount may apply. Please contact us as soon as possible if you wish to request a cancellation.
Do you offer payment plans or monthly installments?
While monthly installments are not available directly on our website, we do offer flexible payment options. For details on monthly pricing and installment plans, please visit our social media pages or contact us via email or WhatsApp. We can provide the necessary documents and assist you in setting up a payment plan tailored to your needs.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I choose a specific colour for my item?
While we offer a variety of colour options and do our best to fulfill your selection, colour availability is based on current stock levels and cannot be guaranteed. If your chosen colour is unavailable at the time of processing, a random available colour may be sent. We appreciate your understanding and flexibility.